FAQ

Frequently Asked Questions

Is your jewellery authentic?

Yes. All jewellery sold is carefully assessed and verified for authenticity. Gold purity and weight are accurately stated in each product description.

Are your items new or used?

All items are pre-loved (used) unless otherwise stated. As such, light signs of wear may be present. Any noticeable wear or imperfections are disclosed in the product description.

How do I know the condition of an item?

We provide clear photos and detailed descriptions for every piece. Because each item is unique, we recommend reviewing all images and information before purchasing.

Are the listed weights accurate?

Yes. All jewellery is weighed accurately and listed in grams. Please note that weights are approximate and provided for reference only.

Do you offer refunds or exchanges?

We do not offer refunds for change of mind.
However, our goods come with guarantees that cannot be excluded under Australian Consumer Law. If an item has a major fault, is not as described, or arrives damaged, please contact us and we will assist you in line with your consumer rights.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.

Do you ship internationally?

No. We currently ship within Australia only.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery times vary by location but generally range from 3–7 business days for standard shipping.

Is shipping secure?

Yes. All jewellery is shipped in secure, discreet packaging and includes tracking. High-value items may require a signature on delivery.

Where are you based?

We are proudly based in Melbourne, Australia, and operate exclusively online.

How can I contact you?

You can reach us via our Contact Us page or email, and we’ll respond as soon as possible during business hours.